Discussion:
MS exchange information store keeps stopping
(too old to reply)
GrJ Computers, Javi, essejc,
2009-10-06 18:24:05 UTC
Permalink
Here is the error, there were no recent changes made to SBS. I remove the AV
because some knowledgebase articles said that it might be the AV; but the
service still stops in intervals.
Event ID 1005.
Unexpected error <<0xc1050000 - Network problems are preventing connection
to the Microsoft Exchange Server computer. An unexpected, unknown error has
occurred. Microsoft Exchange Server Information Store ID no:
80040115-0514-00000006>> occurred.

Any help will be great. Thanks.
GrJ Computers, Javi, essejc,
2009-10-06 19:45:01 UTC
Permalink
I am running MS Exchange 2003 and SBS 2003 sp2.
Post by GrJ Computers, Javi, essejc,
Here is the error, there were no recent changes made to SBS. I remove the AV
because some knowledgebase articles said that it might be the AV; but the
service still stops in intervals.
Event ID 1005.
Unexpected error <<0xc1050000 - Network problems are preventing connection
to the Microsoft Exchange Server computer. An unexpected, unknown error has
80040115-0514-00000006>> occurred.
Any help will be great. Thanks.
Lanwench [MVP - Exchange]
2009-10-07 14:13:56 UTC
Permalink
GrJ Computers, Javi, essejc,
Post by GrJ Computers, Javi, essejc,
Here is the error, there were no recent changes made to SBS. I remove
the AV because some knowledgebase articles said that it might be the
AV; but the service still stops in intervals.
Event ID 1005.
Unexpected error <<0xc1050000 - Network problems are preventing
connection to the Microsoft Exchange Server computer. An unexpected,
unknown error has occurred. Microsoft Exchange Server Information
Store ID no: 80040115-0514-00000006>> occurred.
Any help will be great. Thanks.
Since SBS is its own beast, please post all SBS2003 questions in
microsoft.public.windows.server.sbs. I'm setting up my reply to crosspost
there.

I suggest you download and install the SBS BPA and the Exchange BPA (best
practices analyzer) and also review your event logs for clues.
Ace Fekay [MCT]
2009-10-07 14:28:53 UTC
Permalink
"Lanwench [MVP - Exchange]"
Post by Lanwench [MVP - Exchange]
GrJ Computers, Javi, essejc,
Post by GrJ Computers, Javi, essejc,
Here is the error, there were no recent changes made to SBS. I remove
the AV because some knowledgebase articles said that it might be the
AV; but the service still stops in intervals.
Event ID 1005.
Unexpected error <<0xc1050000 - Network problems are preventing
connection to the Microsoft Exchange Server computer. An unexpected,
unknown error has occurred. Microsoft Exchange Server Information
Store ID no: 80040115-0514-00000006>> occurred.
Any help will be great. Thanks.
Since SBS is its own beast, please post all SBS2003 questions in
microsoft.public.windows.server.sbs. I'm setting up my reply to crosspost
there.
I suggest you download and install the SBS BPA and the Exchange BPA (best
practices analyzer) and also review your event logs for clues.
EventID 1005 has multiple Source Names. The Source name would help because
some EventIDs have more than one source name and we must scroll through them
to determine which one it is.I think the original poster is referring to:

EventID 1005, Source Name = MSExchangeSA, with error code 0xc1050000, means
that the store is not mounted for some reason.
http://eventid.net/display.asp?eventid=1005&eventno=342&source=MSExchangeSA&phase=1

Check all of the Microsoft Exchange services to make sure they are started.
If not started, start them, please. If they do not start, check the Event
Application Log for errors. Post the eventID# and source name please.

Check the ESM to make sure the stores (mailbox and public stores) have been
mounted. If not, mount the stores. If they do not mount, record the errors
or messages you receive, as well as any additional Event Application Log
errors.

My initial feelings are that if antivirus software was installed and
running, and the proper exclusions were never made to exclude the Exchange
folders in \program files\exchsrv folder and subfolders, and the
database/transaction logs if they are in a different location, the AV app
may have quarantined or deleted the E00.log transaction log file. If this is
the case, and the AV program has truly deleted it, and not simply
quarantined it, it will have to be regenerated. If it was quarantined, you
can pull it out of the AV quarantine and put it back. Hopefully that is the
case.
--
Ace

This posting is provided "AS-IS" with no warranties or guarantees and
confers no rights.

Please reply back to the newsgroup or forum for collaboration benefit among
responding engineers, and to help others benefit from your resolution.

Ace Fekay, MCT, MCTS 2008, MCTS Exchange, MCSE, MCSA 2003 & 2000, MCSA
Messaging
Microsoft Certified Trainer

For urgent issues, please contact Microsoft PSS directly. Please check
http://support.microsoft.com for regional support phone numbers.
GrJ Computers, Javi, essejc,
2009-10-09 17:09:01 UTC
Permalink
Well it wasn't AV like suggested but I did fix the problem. We had a server
monitoring software installed on the server. After turning off that
software's service, exchange worked correctly without any problems. Thanks
for the help. I will look into installaing Exchange BPA as well. Thank you.
Post by Ace Fekay [MCT]
"Lanwench [MVP - Exchange]"
Post by Lanwench [MVP - Exchange]
GrJ Computers, Javi, essejc,
Post by GrJ Computers, Javi, essejc,
Here is the error, there were no recent changes made to SBS. I remove
the AV because some knowledgebase articles said that it might be the
AV; but the service still stops in intervals.
Event ID 1005.
Unexpected error <<0xc1050000 - Network problems are preventing
connection to the Microsoft Exchange Server computer. An unexpected,
unknown error has occurred. Microsoft Exchange Server Information
Store ID no: 80040115-0514-00000006>> occurred.
Any help will be great. Thanks.
Since SBS is its own beast, please post all SBS2003 questions in
microsoft.public.windows.server.sbs. I'm setting up my reply to crosspost
there.
I suggest you download and install the SBS BPA and the Exchange BPA (best
practices analyzer) and also review your event logs for clues.
EventID 1005 has multiple Source Names. The Source name would help because
some EventIDs have more than one source name and we must scroll through them
EventID 1005, Source Name = MSExchangeSA, with error code 0xc1050000, means
that the store is not mounted for some reason.
http://eventid.net/display.asp?eventid=1005&eventno=342&source=MSExchangeSA&phase=1
Check all of the Microsoft Exchange services to make sure they are started.
If not started, start them, please. If they do not start, check the Event
Application Log for errors. Post the eventID# and source name please.
Check the ESM to make sure the stores (mailbox and public stores) have been
mounted. If not, mount the stores. If they do not mount, record the errors
or messages you receive, as well as any additional Event Application Log
errors.
My initial feelings are that if antivirus software was installed and
running, and the proper exclusions were never made to exclude the Exchange
folders in \program files\exchsrv folder and subfolders, and the
database/transaction logs if they are in a different location, the AV app
may have quarantined or deleted the E00.log transaction log file. If this is
the case, and the AV program has truly deleted it, and not simply
quarantined it, it will have to be regenerated. If it was quarantined, you
can pull it out of the AV quarantine and put it back. Hopefully that is the
case.
--
Ace
This posting is provided "AS-IS" with no warranties or guarantees and
confers no rights.
Please reply back to the newsgroup or forum for collaboration benefit among
responding engineers, and to help others benefit from your resolution.
Ace Fekay, MCT, MCTS 2008, MCTS Exchange, MCSE, MCSA 2003 & 2000, MCSA
Messaging
Microsoft Certified Trainer
For urgent issues, please contact Microsoft PSS directly. Please check
http://support.microsoft.com for regional support phone numbers.
Ace Fekay [MCT]
2009-10-09 17:31:10 UTC
Permalink
"GrJ Computers, Javi, essejc,"
<***@discussions.microsoft.com> wrote in message news:EB9ACAF9-7624-4E3F-B26E-***@microsoft.com...

I imagine the monitoring software has to "lock" the file to scan it, which
may explain what was going on.

Glad you figured out the cause of the problem. Running the Exchange BPA is a
good practice. If you have SBS, I also suggest running the SBSBPA:

www.sbsbpa.com

Ace
Post by GrJ Computers, Javi, essejc,
Well it wasn't AV like suggested but I did fix the problem. We had a server
monitoring software installed on the server. After turning off that
software's service, exchange worked correctly without any problems. Thanks
for the help. I will look into installaing Exchange BPA as well. Thank you.
Post by Ace Fekay [MCT]
"Lanwench [MVP - Exchange]"
Post by Lanwench [MVP - Exchange]
GrJ Computers, Javi, essejc,
Post by GrJ Computers, Javi, essejc,
Here is the error, there were no recent changes made to SBS. I remove
the AV because some knowledgebase articles said that it might be the
AV; but the service still stops in intervals.
Event ID 1005.
Unexpected error <<0xc1050000 - Network problems are preventing
connection to the Microsoft Exchange Server computer. An unexpected,
unknown error has occurred. Microsoft Exchange Server Information
Store ID no: 80040115-0514-00000006>> occurred.
Any help will be great. Thanks.
Since SBS is its own beast, please post all SBS2003 questions in
microsoft.public.windows.server.sbs. I'm setting up my reply to crosspost
there.
I suggest you download and install the SBS BPA and the Exchange BPA (best
practices analyzer) and also review your event logs for clues.
EventID 1005 has multiple Source Names. The Source name would help because
some EventIDs have more than one source name and we must scroll through them
EventID 1005, Source Name = MSExchangeSA, with error code 0xc1050000, means
that the store is not mounted for some reason.
http://eventid.net/display.asp?eventid=1005&eventno=342&source=MSExchangeSA&phase=1
Check all of the Microsoft Exchange services to make sure they are started.
If not started, start them, please. If they do not start, check the Event
Application Log for errors. Post the eventID# and source name please.
Check the ESM to make sure the stores (mailbox and public stores) have been
mounted. If not, mount the stores. If they do not mount, record the errors
or messages you receive, as well as any additional Event Application Log
errors.
My initial feelings are that if antivirus software was installed and
running, and the proper exclusions were never made to exclude the Exchange
folders in \program files\exchsrv folder and subfolders, and the
database/transaction logs if they are in a different location, the AV app
may have quarantined or deleted the E00.log transaction log file. If this is
the case, and the AV program has truly deleted it, and not simply
quarantined it, it will have to be regenerated. If it was quarantined, you
can pull it out of the AV quarantine and put it back. Hopefully that is the
case.
--
Ace
This posting is provided "AS-IS" with no warranties or guarantees and
confers no rights.
Please reply back to the newsgroup or forum for collaboration benefit among
responding engineers, and to help others benefit from your resolution.
Ace Fekay, MCT, MCTS 2008, MCTS Exchange, MCSE, MCSA 2003 & 2000, MCSA
Messaging
Microsoft Certified Trainer
For urgent issues, please contact Microsoft PSS directly. Please check
http://support.microsoft.com for regional support phone numbers.
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